At VSI, nothing is more important to us than your complete and total satisfaction with our products and customer service. Proper setup, installation and best maintenance practices are vital to ensure longevity of your VSI equipment.
Please go through the warranty registration form and procedure for your equipment in order to register your three year Honda and one year overall product warranty. The warranty form was sent to the same email address to which you received your invoice. If you cannot find this form, please contact us at firstname.lastname@example.org. If the warranty is not registered, your warranty claim may be denied due to improper setup, use or install.
Our equipment is Honda tested and certified so your Honda engine comes with a three year commercial warranty backed by Honda and any Honda certified repair center.
All other parts* on your equipment is warrantied against defects through VSI for one year from the date of purchase.
*We do not offer a warranty on pump seals as over 99% of those failures are due to improper use or running pumps dry.
This warranty is a parts and technical support only warranty, labor is not included.
Corrosion related issues including wire connections are not qualified warranty items.
Failures due to lack of updates to firmware or app versions are not qualified warranty items.
Failures due to lack of updates on issued recalls are not qualified warranty items.
We are not responsible for loss of product or productivity due to failures of any kind.
Your warranty will be void due to abuse, misuse, neglect, alteration, modification, improper handling, improper installation, improper maintenance or failure to follow the instruction and procedures in the VSI manual and warranty registration form.
Warrantied parts must be sent back to VSI within 30 days in order for us to process your warranty claim. Replacement parts will be invoiced and will not be marked as paid until the warrantied part items are returned to:
150 E Sharon St
Le Center, MN 56057